Shipping Policy

Shipping Information

Europe: Express Shipping (1-3 Business Days)

Worldwide: Express Shipping (1-6 Business Days)

Free Shipping: We offer free shipping on all orders over 45€. If your order meets this criteria, the shipping cost will be automatically deducted during the checkout process.

 

Order Fulfillment and Tracking

Once your order is placed, our fulfillment team will begin processing it. You will receive a confirmation email to acknowledge that your order has been received. The estimated delivery time for Express Shipping Europe 1-3 and worldwide 1-6 business days. Please keep in mind that delivery times may vary depending on the destination country's customs procedures and any potential delays caused by weekends or public holidays.

Once your order is fulfilled and ready to be shipped, you will receive an email notification containing your tracking information. This will allow you to track the progress of your package until it reaches your doorstep. Please note that it may take up to 48 hours after placing your order for the tracking information to become available.

 

Order Status and Support

To check the status of your order, you can either visit the courier partner's website directly or make use of our convenient Order Lookup page. Additionally, our chat option is available for you to inquire about the status of your order.

For all inquiries or product questions you may have, please do not hesitate to contact our customer support team. You can reach us by filling out our contact form here or by emailing us at info@basicbastard.co. Furthermore, our live chat feature is readily available for your convenience. We are committed to providing you with the assistance you need.

 

Customs and Duties

Customs fees and duties may be imposed by the customs authorities of the destination country. These charges are beyond our control and are the responsibility of the customer. It is advisable to check with your local customs office or authorities to understand the potential fees and duties applicable to your order.

 

Return Policy

For more information on how to return an item, please visit our Return Policy page.