FAQ
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Got questions? We've got answers! Check out our FAQ section for quick info on products, services, and policies. Need more help? Reach out to our friendly support team.
Frequently Asked Questions
When will my order ship?
All orders placed Monday - Wednesday before 4pm Lisbon time ship within 24 hours. All orders placed after the cut off time will ship the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Why is my order not being delivered in the time estimated?
Shipping estimates are provided by delivery partners. We have been advised that some customers may experience delays due to unexpected situations. Sorry for the inconvenience!
How do I know that my order has been shipped?
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
Do you offer signature-required shipment delivery options?
Yes. BASIC BASTARD is not responsible for lost or stolen packages. To ensure the safety of large orders, we automatically require a signature upon delivery for all orders over €100.
Do you offer gift wrapping or boxes?
Sorry not at this time.
How do I return an item?
For more information on how to return an item, please visit our Return page.
Do you ship to PO Boxes?
Not at this time. If your order somehow passes our system with a PO Box address, this will cause delays.
Will I have to pay customs fees and duties?
Customs fees and duties may be imposed by the customs authorities of the destination country. These charges are beyond our control and are the responsibility of the customer. It is advisable to check with your local customs office or authorities to understand the potential fees and duties applicable to your order.
Can I exchange an item for a different size or colour for an order?
Exchanges for orders may be subject to certain limitations due to logistics and customs regulations. We recommend contacting our customer service to discuss your exchange request and determine the best possible solution.
How do I Track my order?
Once your order is fulfilled, you will receive an email notification with your tracking information. You can use either the courier partner's website or our Order Lookup page to check the status of your order.
What is your contact info?
For all inquiries or product questions you may have, please do not hesitate to contact our customer support team. You can reach us by filling out our contact form here or by emailing us at info@basicbastard.co. Furthermore, our live chat feature is readily available for your convenience. We are committed to providing you with the assistance you need.
